From TRANSACTIONAL to TRANSFORMATIONAL
It’s time to reimagine how we develop facilitators.
Facilitation is more than content delivery and technique. It’s presence. It’s identity. It’s the human connection.
The Five Personas of Facilitation offers a deeply human framework for expanding how you show up—helping you lead with greater agility and confidence.
Discover the five personas. Expand your range. Bring more possibility—and more joy—to the room.
Ready to deepen and expand your facilitation practice?
MEET THE FIVE PERSONAS
The Sensei
Wisdom.
Challenge.
Transformation.
The Drill Sergeant
Structure.
Focus.
Momentum.
The Superhero
Hope.
Resilience.
Potential.
The Confidant
Trust.
Connection.
Empathy.
The Jester
Play.
Energy.
Creativity.
“
Exceptional facilitators
don’t rely on one strength,
or a default style.
They respond with a persona or combination of personas
the moment calls for.
What you'll discover as you read the book:
Recognize your natural facilitation strengths
More skillfully shift personas in the moment
Lead challenging sessions with greater confidence
Build trust while navigating complexity
Facilitate with presence
and purpose
WHY THIS BOOK NOW
Most facilitation books focus on tools and techniques.
This one explores who you are in the room.
Part practical guide and reflective framework, it’s
also part manifesto for the future of facilitator
development. The Five Personas of Facilitation
invites a shift: from TRANSACTIONAL
to TRANSFORMATIONAL.
PRAISE FOR THE BOOK
“Moe Poirier delivers the blueprint every facilitator needs. This book is practical, well-crafted, and immediately applicable—the kind of resource you’ll return to again and again.”
— Cindy Huggett, CPTD, Author, The Facilitator’s Guide to Immersive, Blended, and Hybrid Learning
“Part field guide, part mirror, The Five Personas of Facilitation answers the question every facilitator secretly asks: ‘How do I not suck”
— Dan Pontefract, Thinkers50 Radar Appointee and Award-Winning Author of Six Books, Including The Future of Work Is Grey
“ This is a must-read if you are a facilitator or want to be a facilitator.”
— Vinay Kumar, Director, C2C Organizational Development; Former Chair, International Association of Facilitators (2020–2021)
“ Moe Poirier has given facilitators a powerful language for understanding the magic they bring to the room.”
— Kassy LaBorie, Speaker and Author of Interact and Engage! 75+ Activities for Virtual Training, Meetings, and Webinars
“ Most facilitation books teach you what to do. Moe Poirier teaches you who to be.”
— Britney Cole, Chief Innovation Officer, Blanchard
“ What sets The Five Personas of Facilitation apart is the way it offers facilitators clear personas they can recognize, imagine, and step into as their work unfolds.”
— Janey Piroli, Vice President, Global Talent Management, McCain Foods Limited
“ Moe Poirier brings an infectious passion for facilitation and for helping facilitators grow.”
— Megan Torrance, CEO, TorranceLearning and Author of Agile for Instructional Designers, Data and Analytics for Instructional Designers and The AI Implementation Guide for L&D
“ The Five Personas of Facilitation is a skill-building toolkit disguised as an easy read.”
— Geoff Brockway, Global Head of Learning and Development, Oncology R&D, AstraZeneca
“ Moe Poirier offers a deeply human, reflective, and practical guide for anyone who facilitates learning, dialogue, or change.”
— Lisa Wallace, Senior Manager, Learning Solutions, TD Bank
On a Personal Note...
Hello and welcome,
I appreciate you being here and I’d like to share a bit of what inspired me to write the book.
I believe that facilitation is more than a professional skill. It is a discipline. An art. A form of self-expression. A practice of presence in service of others. And for me, it’s also turned out to be a kind of love story.
For more than 25 years, I’ve poured my heart into helping leaders, facilitators, and teams show up with greater presence, precision, and purpose. The Five Personas grew from years of coaching and experimentation, and uncovering powerful patterns in how exceptional facilitators respond to what’s needed in a particular moment.
This book distills what I’ve learned into practical tools that you can use immediately. I’m excited for you to read it, and to continue the conversation.
With love,
Curious to learn more about what me and my team at Shift Facilitation are working on, just click on the logo below.
Ready to deepen and expand
your facilitation practice?
